Refund and Returns Policy

Return Policy:

• 1.14-day return policy from date of delivery
  
• 2.To request a return, please contact us via email at info@allterraindubai.com and include your order number and reason for return
• 3.All returned items must be in original condition, unworn and unwashed, with all tags and packaging intact
• 4.Shipping and handling charges are non-refundable
• 5.
  If you received free shipping, the actual cost of shipping will be deducted from your refund

Refund Policy:

• 1.
  If you are eligible for a refund, it will be processed within 5 business days of receiving the returned item
• 2.The refund will be issued to the original payment method
• 3.Please allow additional time for the refund to be reflected on your account, as this may vary depending on your financial institution

Exchange Policy:

• 1.To request an exchange, please contact us via email at info@allterraindubai.com and include your order number and the item you would like to exchange
• 3.Allow 2-3 business days for your replacement item to be shipped once the original item has been received and inspected
• 4.If you received free shipping, the actual cost of shipping will be deducted from your refund for the original item and added to the cost of the replacement item

If you have any questions about our return, refund, or exchange policy, please don’t hesitate to contact us.